Privacy policy

Vlorison operates this website and provides the products, content, and services available through our store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, subscribe to communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information, including products purchased, returns, exchanges, and payment confirmations.

  • Account information, including login credentials, preferences, and settings.

  • Communications you send to us through email, forms, reviews, or customer support requests.

  • Device and technical information, including IP address, browser type, device information, and website usage data.

  • Shopping activity, including products viewed, added to cart, purchased, or saved.

How We Collect Information

We may collect information:

  • Directly from you when you place an order, subscribe to emails, create an account, or contact us.

  • Automatically through cookies, analytics tools, and similar technologies when you browse our website.

  • From service providers and partners that help us operate our business.

  • From Shopify and other third-party platforms used to provide our services.

How We Use Your Information

We use your information to:

Provide Our Services

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Manage returns and refunds

  • Provide customer support

  • Maintain your account

Improve Your Experience

  • Personalize your shopping experience

  • Remember preferences and saved items

  • Improve website functionality and performance

  • Develop and improve our products and services

Marketing & Communications

  • Send order updates and service-related communications

  • Send promotional emails and marketing communications where permitted by law

  • Show relevant advertisements and product recommendations

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Security & Fraud Prevention

We use personal information to:

  • Protect our website and customers

  • Prevent fraud and unauthorized transactions

  • Verify identities when necessary

  • Maintain the security of our services

Legal Compliance

We may process personal information when necessary to comply with applicable laws, legal obligations, court orders, or lawful government requests.

Sharing Your Information

We may share information with trusted third parties that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Customer support platforms

  • Marketing and advertising partners

We may also share information when required by law or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Shopify

Our store is hosted on Shopify. Shopify processes certain information on our behalf in order to provide and improve the services available through our website.

To learn more about Shopify's privacy practices, please visit Shopify's Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website

  • Remember user preferences

  • Analyze website performance

  • Personalize content and advertising

Most browsers allow you to control or disable cookies through browser settings.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

  • Protect our business and customers

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Data portability

  • Restriction of processing

  • Objection to certain processing activities

  • Withdrawal of consent where applicable

To exercise any applicable rights, please contact us at info@vlorison.com.

International Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required by law, we rely on appropriate safeguards and transfer mechanisms to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:

info@vlorison.com